Total Triage

Triage will now be open from 8am to 6.30pm alongside our phone line and doors, from 1st June 2026.

From June 2026, we will be changing the way we book our appointments. This change is being driven by NHS England who have changed the GP Contract and made this change necessary.  Several of our neighbouring practices have been using this for some time now and report positive outcomes and we hope to have the same experience.  The key changes are:

• To ensure patients are dealt with in an appropriate time frame for their issue and appointments are allocated according to health needs
• To avoid the 8am rush for appointments
• To free up GP appointments for those that need them by utilising our expanding health team which includes, pharmacists, physiotherapist and many more 
• To improve access to care and manage demand safely

Going forward instead of ringing the surgery to book appointments, we ask patients to submit an online request on our website:

https://accurx.nhs.uk/patient-initiated/A82039

You can also submit your request via the NHS App.

This can be for medical or admin queries. This function will be open between 8am and 6.30pm. If you or a relative are unable to do this yourselves someone can fill in the form on your behalf.  If you DO NOT have access to internet, you can still call the surgery on 01229 462591 or visit front desk where a member of the Reception team will help fill in the form for you. However, the quickest way will be online. Should you require urgent help from a GP after 6.30pm please contact the surgery or call 111.

It is important to note that this system does not provide us with any additional appointments and we ask that you fill in the form with as much detail as possible to help the triaging GP. If we find the system is being abused or overused we will have to broach that with individual patients. The hope is that patients will be seen in an appropriate time frame for their problem and by the correct member of our clinical team. Receptionists will be unable to override the decision made by the triaging GP.